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Posted on SCAM.com:
This is such a scam. Cancel your credit card immediately because they will not respond to you, they will not refund your money, they'll just keep charging you. I had one over payment of the first $4.95 and knew I was probably screwed. I contacted them, received no response, and a month later was charged again by a slightly different company [BILLINGHLP.COM vs. BILLINGSVC.COM]. I now have to have my card canceled and the bank is doing an "investigation" before they refund my money. I don't know what type of investigation they do, but as long as I don't get charged again, I can live with it. The site was (for me too) fullreleases.com and the first two charges came from "BILLINGSVC.COM 2063579 US8006579" ($4.95, which I authorized, and $29.27 which I DIDN'T) and the second from "BILLINGHLP.COM PALMA DE" ($29.45). I don't see why they aren't shut down yet. Someone owns the site and has a static IP address and is charging us every time. It just doesn't seem like it should be that difficult with today's technology.
There are two unauthorized charges on my account (and I'm assuming there will be more based on this company's track record): "6881289 Eguidestore 2008-05-04 21:20:51" and "7569703 Eguidestore 2008-06-04 21:31:36" I authorized $4.95 and this company has charged me two more times in the amount of $29.27 and $29.45. This is illegal and I'm not the first to have this problem with them. I've contacted the company and they do not respond. Your site is just helping them commit fraud.
Cancelling my (unauthorized!) order through BILLINGHLP.COM:
This is fraud. I know fullreleases.com charged this and I did not authroize it. I authorized ONE charge and no more. I even read their ENTIRE terms of service and it mentioned nothing of additional charges.
Cancelling my 2nd (unauthorized!) order through BILLINGHLP.COM:
I have not authorized additional charges on my card. This company is not authorized to charge me for any "subscription" according to the Terms of Service that I agreed to. I read through them and they were only authorized to charge the initial $4.95. Period. The website was fullreleases.com (regardless of the company name) and it's just fraud. They don't respond to billing/support inquiries. They should all go to jail.
BILLINGHLP.COM's logo at the bottom of their site (note that they do not have a secure certificate available even though to log in, you must use your CREDIT CARD NUMBER:
"We are proud that our customers have come to trust us and we now have an excellent relationship with our client base, which we consider of vitalimportance." Yeah, they have an excellent relationship with the companies they help commit FRAUD!
July 15, 2008 3:25AM
As a follow-up, I sent more information (as proof that they were tricking me) to my bank and I'm pretty sure I won't get my money back, even though I didn't agree to anything by directfileaccess.com as I've never heard of them so I certainly didn't subscribe to ANYTHING with them. Now, my NEW credit card doesn't work after a month of emails and phone calls back and forth with my bank...they're all incompetent over there. :( I could go on and on about all the incompetent people they hire from India (not that all people in India are incompetent, just the cheap labor they hire to replace local support personnel :? ), but I'll save that for another post.
July 30, 2008 12:07PM
A side note to readers, if you've cancelled your credit card, go to billinghlp.com (or whatever your credit card charge says) and sign in with your credit card number and your email, and CANCEL all of your "subscription" orders. Then be sure to go to back and have fullreleases or directfileaccess remove you from their system/cancel your account. I don't know if cancelling your orders will stop the charges, so I would block your credit card, but this is just another thing that might help. Contacting billinghlp.com about the fraudulent charges is usesless...in my experience.